At Fleetfeet, we understand that the right gear can make all the difference in your running experience. That’s why we’re committed to ensuring you are fully satisfied with your purchase. We know sometimes things don’t work out, and when that happens, our Returns & Refunds Policy is here to support you every step of the way.

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Our Philosophy: Your Journey, Our Priority

We believe in empowering runners with the right footwear and gear. If your purchase doesn’t meet your expectations, we’ll work with you to make it right. From the moment you lace up your shoes to your first run, we want you to feel confident and comfortable.

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How to Initiate a Return

1. Eligibility:
   To be eligible for a return, items must be unused, in their original condition, with all tags attached. Returns are accepted within 30 days from the date of purchase.

2. Contact Us:
   Start the process by emailing our customer service team at [email protected]. Include your order number and a brief explanation of why you wish to return the item.

3. Return Instructions:
   Our team will provide the return shipping address and instructions. Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.

4. Return Verification:
   Once we receive your item, we will inspect it within 24 hours and send a confirmation email.

5. Refund Issuance:
   Refunds will be processed within 7 days after the return is verified. Depending on your bank or credit card provider, it may take an additional 3-5 business days for the refund to appear in your account.

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Common Return Scenarios

1. Customer Dissatisfaction:
   If the product simply didn’t meet your expectations, we’ll issue a refund for the product cost minus the original shipping charge. Return shipping costs are the customer’s responsibility.

2. Defective Product:
   Received a defective item? Email photos of the defect to [email protected]. Upon verification, we’ll provide a return label and issue a full refund or replacement.

3. Damaged Package:
   If your package arrives visibly damaged, document the damage with photos and contact us immediately. We’ll work with the carrier to resolve the issue and offer a replacement or refund.

4. Incorrect Product or Size:
   Mistakes happen! If you receive the wrong product or size, contact us. We’ll provide a prepaid return label and send the correct item or issue a refund.

5. Non Arrival of Product:
   If your order hasn’t arrived within the expected delivery timeframe, contact us. We’ll investigate and, if necessary, provide a full refund.

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Our Commitment to You

At Fleetfeet, we’re not just selling products we’re supporting your running journey. Our team is dedicated to providing exceptional customer service and ensuring you have the best possible experience. If you have any questions or concerns, don’t hesitate to reach out.

Thank you for choosing Fleetfeet. We’re honored to be part of your running story, and we’re here to help you reach every finish line with confidence.